7-Day Transaction Process Guide

Step-by-Step UI:

Buyers and sellers see each step required to successfully complete a transaction.

Credit Card Hold:

When a buyer purchases a location, a hold is placed on their credit card—but it won’t be charged immediately.

4-Day Seller Action Window:

Sellers must introduce the buyer to the property manager within 4 days and set the appointment date/time that was approved by both parties. If they don’t complete this action within 4 days, the transaction is automatically canceled, and the buyer’s card is never charged.

The appointment date must be within 6 days of purchase. Otherwise, the order should be canceled and repurchased closer to the appointment date.

Buyer Review Period:

Once introduced, buyers must:

1. Meet with the property manager and reach an agreement

2. Finalize the order to complete the transaction

The maximum time to finalize or cancel the order is 7 days from purchase. If no action is taken, the order automatically finalizes. When an order is finalized, the buyer's card gets charged.

Full Refund Flexibility:

At any time during the 7-day period, either the buyer or seller can cancel the order for a full refund as long as they provide a valid reason to cancel. Valid reasons include:

• Inaccurate listing description
• Inability to reach agreement with the property manager

Finalization & Payment:

After the order is finalized, the buyer's card is charged and payment is released to the seller (after a 14-day holding period). Then both parties can leave a review.

Order completed!

Once an order is finalized, it cannot be refunded. It's important to note that if the order isn’t finalized or canceled within 7 days from purchase, the transaction is automatically finalized, and no refunds will be available.