Transaction Process Guide

Legacy Transaction Process

For any transactions created before Oct 19th, 2025, these timelines apply

This is for information purposes only. The latest 7-day Transaction Process Guide applies to all order created on or after Oct 19, 2025

View Latest Transaction Process

Step-by-Step UI:

Buyers and sellers see each step required to successfully complete a transaction.

Credit Card Hold:

When a buyer purchases a location, a hold is placed on their credit card—but it won’t be charged immediately.

7-Day Seller Action Window:

Sellers must introduce the buyer to the property manager within 7 days using a new dedicated form. If they don’t, the transaction is automatically canceled, and the buyer’s card is never charged.

20-Day Buyer Review Period:

Once introduced, buyers have 20 days to:

Meet with the property manager and reach an agreement
Finalize the order to complete the transaction

Full Refund Flexibility:

At any time during this 20-day period, either the buyer or seller can cancel the order for a full refund.

Finalization & Payment:

After the buyer finalizes the order, payment is released to the seller, and both parties can leave a review.

Order completed!

Once an order is finalized, it cannot be refunded. It's important to note that if the order isn’t finalized or canceled within 20 days, the transaction is automatically completed, and no refunds will be issued.